Client
Help Desk: Frequently
Asked Questions
Get this Victorian
illustration here.
Image
Licensing Basics
Ordering
from
Hillstock
The
Answers
Does
Hillstock claim copyrights to the images? They are by other
artists. How does that work?
The original
sources of art from The Hillstock Collection™
are in the public domain, meaning the copyright has
expired. Hillstock only offers clip art digitized
directly from authentic vintage art within our private
collection. Hillstock does not redistribute images
from "public libraries" or questionable
sources. Hillstock creates derivative works and unique
collections that are registered with the United States
Copyright Office. We also always own the rights to
the digital files we create. When you purchase a CD
you are granted a license to use our image collections
according to the terms of use.
Can
I use your images to make a personal or professional web
site, or make web sets to share with others, or rubber stamps?
Our clip
art was designed primarily for paper and print applications.
Our license
allows no more than three images from any one collection
to be used on a web site. This is to prevent unauthorized
downloads of our image collections. Additionally, we do
not permit creating web sets, rubber stamps, collage sheets,
"tubes" and similar items since this would be
a form of image redistribution.
Can
I use your images on items for sale (retail items)?
Our
standard
license does not allow resale usage. Please fill
out our online
application for resale usage permissions and any
added fees.
What's
the best media, printer, software, etc. to use for
my project using your images?
Hillstock
does not provide technical support. We list image
resolution and sizes; you will need to check with
your product help files and manuals for usage instructions.
What
is "comping"?
Image comping
is using an image preview on our site in a mock up to see
if it will work in your project. To use a comp just right
click and save the watermarked preview to your hard drive.
Keep in mind that the images on the CD are at a high printing
resolution, so that the web previews will not print out
at the same quality. Actually using image previews in your
projects without paying for a license is strictly prohibited.
Can
I buy just one image from a CD collection?
Single images
can be found on HillstockImages.com
(royalty-free) and VintageStockArt.com
(rights-managed); otherwise our CDs are sold as collections
only.
Do
your CDs contain duplicate images?
With one
exception, there are NO duplicate images on any of the CD
collections on VintageClipArt.com. The one CD which has
some duplicate images is the Olden
Christmas Clip Art CD which contains many Christmas
images from our Vintage Holiday Graphics Clip Art CDs Volume
I, Volume
II and Volume
III.
Can
I download an image after I pay?
All of our
CD collections come with the option of downloading a single
image from the collection after you purchase a CD. A link
is emailed to you after you place your order. We do not
offer "virtual CDs".
What
methods of payment do you accept?
Online
Credit Card Payments: When
you add an item to your shopping cart, you can pay with
your Visa, MasterCard, American Express or a PayPal
account. Your shipping address MUST match the billing address
associated with your credit card; otherwise your payment
will be denied. This is to avoid fraudulent transactions.
You do NOT need to open a PayPal account to place
an order with us. When you check out simply select
"I do not have a PayPal account" and you will
be able to complete your order without setting up a PayPal
account.
Credit
Card Payments via Telephone: If you experience
any difficulties with ordering online, please call
207-415-6459, Monday - Friday, 9:00 a.m. - 5:00 p.m.
EST to place you your order with a Hillstock representative
over the phone. We accept Visa, MasterCard, American
Express or Discover.
Company
Checks: In some cases we accept company checks
drawn on US banks from established US businesses.
Checks may be held for clearing before we ship your
order. Please call 207-415-6459,
Monday - Friday, 9:00 a.m. - 5:00 p.m. EST to place
your order and pay via check.
What
is your return policy?
Clip
Art CDs can be returned for an equal exchange in the
unlikely event that your receive a defective CD (for
example it was damaged during shipping or the CD doesn't
work properly). You must notify us within thirty (30)
days of your receipt of the item for a replacement
CD containing the same image(s) at no additional charge
to you. We do not give refunds.
When
will my CD ship?
Please
click
here for current shipping times.
Do
your CDs work with both Mac and PC computers?
Yes,
our CDs are formatted to work with both Mac and PC
computers. The images are JPEGs which can be opened
on either operating system.
Can
I just call you and pay by giving you my credit card
number over the phone?
Online
payments are preferred and the most expedient. If
you experience difficulties with ordering online,
please call 207-415-6459, Monday - Friday, 9:00 a.m.
- 5:00 p.m. EST to place you your order with a Hillstock
representative over the phone. We accept Visa, MasterCard,
American Express or Discover.
I
live outside of the United States. Can I place an order
with you?
We ship clip
art CD collections to the US only. International buyers
can license single images from HillstockImages.com.
Can
you send me your clip art for free or at a discount to help
support my good cause/research/insert reason here?
Our
images are priced as low as they can go; we do not
inflate our prices and then offer "discounts."
Hillstock also makes donations to select charitable
organizations and causes.
Do
you offer larger file sizes other than what is on the CD?
Please visit
HillstockImages.com
for royalty-free single images available in sizes up to
17" 300 ppi JPEGs for download.
What
is the file format of your images?
The images
on the Hillstock Clip Art CDs are saved as maximum quality
JPEGs. If you need a TIFF file please contact
us for availability and fees.
I
can't find the kind of image I am seeking on your site.
Do you have images that aren't online?
We do! It
would be impossible for us to scan everything we own and
in addition we have many images we reserve for large manufacturers
and publishers. If you are a professional graphic designer,
manufacturer or publisher, please fill out our image
request form and if we have something that may be a
good match we will get back to you with a sample watermarked
scan, terms and pricing.
I
still need help. How can I reach you?
Please contact
us.
